Recent Why SERVPRO Posts
A Holiday Miracle
The technicians here at SERVPRO are specially trained to handle any size disaster. Nothing is too big or too small for our highly equipped team, no matter what day.
The holidays are a great time rejoice and be surrounded by your loved ones but unfortunately one Thanksgiving morning, an apartment complex 8 miles down from the SERVPRO of Glendora/San Dimas was struck by a burst pipe.
A small family of 3 had left earlier in the week to go celebrate Thanksgiving with relatives, leaving their home vacant for some days but their neighbors were still home. The neighbors were getting ready for a Thanksgiving feast later in the day so as they were prepping the food they noticed some water on the floor against the baseboard, along the shared wall with the neighbors. They didn't think too much of it and figured someone had spilled some water so they wiped it up with a towel and continued prepping. They noticed the water again and wondered where the water was coming from but choose to ignore it. Few moments passed and they noticed the water again but it was gray this time, they knew something was wrong and called the maintenance man to come and inspect their home. The maintenance man wasn't able to find anything inside their apartment so he went next door and found the problem, against that same wall was the neighbors laundry room and one of the pipes inside the wall burst. Everyone was frustrated and annoyed that such an event had to have happen on Thanksgiving but with SERVPROS 24 hour emergency, we’re able to save the day. The damage was minor because it happened so suddenly but the team of SERVPRO of Glendora/ San Dimas were able to restore the affected area. Getting in and out of the job site very quickly so that they were all able to enjoy their Thanksgiving Feast.
Just like grocery shopping, there are many different brands to choose from. Here at SERVPRO of Glendora/San Dimas understand and want to make the choice easier for you.
Why Should you work with us?
Well, we’re a Fire & Water-Cleanup & Restoration franchise that is independently owned and operated. Our motto is to restore your property, like it never even happened.
Our services in Restoration:
- Fire,smoke, and soot
- Water removal and dehumidification
- Mold mitigation and remediation
- Catastrophic storm response
- Move-outs and contents restoration
- Electronics and equipment
- Document drying
- Contents claim inventory service
Our services in Cleaning:
- Air ducts and HVAC
- Bio-hazard, crime scenes, and vandalism
- Carpet, upholstery, drapes, and blinds
- Ceilings, walls, and hard floors
Anytype of damage to your property isn’t easy, so let SERVPRO alleviate some the headache. With our 24 hour emergency service and the SERVPRO Ready Plan Mobile App, help is at your fingertips.
SERVPRO to the rescue
It’s June 10th, around 3:30pm, and SERVPRO of Glendora/ San Dimas responds to a call from a resident in the Diamond Bar area located in the Eastern Los Angeles County. There was a request for residential restoration for a two story home. The homeowner has experienced water damage coming from a pipe leak in the laundry room.
Project manager, Drew Weaver, Crew Chief Pete Fregoso, Technician Brandon Gibons, and Technician Jose Muro, arrived at the site within 30 minutes of the call. SERVPRO of Glendora/San Dimas crew members stack their box truck full of drying equipment and by 4pm the crew begins inspection.
The pipe leak, located in the wall of the laundry room, is causing damage not only in the laundry room, but also the family room. After inspecting the walls and floors with a tramex moisture encounter plus and a fluke thermal camera. The crew began removing the affected wet material and began the restoration process.
SERVPRO of Glendora/San Dimas teamed up with a nearby Plumbing Service in order to stop the water leak. SERVPRO restoration and cleanup crew removes the laminate flooring from the areas that were affected by the water damage. After the removal, the drying process begins. SERVPRO’s equipment, which included one dehumidifier and three fans were left behind to dry out the moisture in the floor and walls.
By Wednesday the site was completely dried from the water damage! The crew from SERVPRO Glendora/San Dimas performed a swift and effective cleanup. “Like it never even happened.”
SERVPRO saves the day
Dehumidifiers and Fans drying out the carpets in Alexander's Steakhouse.
Dealing with any kind of water damage is not something you want your business to ever face. Water damage is wet, messy, and it can be difficult to clean up, especially if you don't have the proper equipment.
We recently had a business owner in Pasadena contact us after he discovered a leak from the water supply line to the coffee maker located in the server area. This leak affected the server area, the hallway, and three dining rooms. Drew Weaver, the Production Manager at SERVPRO of Glendora/ San Dimas, met the General Manager at the job site. Drew scoped the project and updated the General Manager on what to expect in the mitigation process. Soon after, technicians Pete, Brandon, and Martin arrived at job site and began manipulating contents from the affected areas and extracting water. Water was extracted from the server area and hallway. Fortunately, these areas were hard surfaced which made it easier for cleanup. The remaining affected areas were commercial grade, glued down carpet. These areas were extracted multiple times to remove as much water as possible. Once extraction was complete, the technicians sanitized the affected area and wiped all contents. SERVPRO technicians utilized twenty fans and three dehumidifiers to effectively dry out the area.
Alexander's Steakhouse is a popular destination spot for those who are looking for a bite to eat in Pasadena. The General Manager wanted to know if his restaurant would be available for dining services by 5:30 pm. Drew advised against opening the affected dining areas to patrons due to a potential slip, trip and fall hazard since the floor covering would not be 100% dry. The General Manager agreed and only opened the unaffected area to diners for the night. Drew scheduled an inspection to monitor the drying area for the following morning.
On Saturday, July 9th at 8am, Drew arrived at Alexander Steakhouse. He shifted and moved the equipment to focus on areas that still showed minor dampness. Thankfully, all other areas were nearly dry. Technicians Pete and Martin returned to the job site at 3 pm, confirmed all affected building materials were at the dry standard and removed all equipment.
When it comes to our customer service, we do everything in our power to make sure you get the best service possible. Because of our quick response and restoration/ clean up time, we were able to attack the situation and restore the damaged area within hours. The general manager was satisfied with SERVPRO's restoration/ cleanup service. Alexander Steakhouse in Pasadena minimized their loss of business use by acting fast and calling SERVPRO of Glendora/San Dimas to expedite their drying needs. The general manager stated that he was elated with the professionalism and promptness of our team. He would definitely use our services again in the future.
If you find water damage in your home or business, be sure to contact SERVPRO of Glendora/San Dimas – we’re experts in water damage remediation!
SERVPRO of Glendora fire in attic
It all started at approximately 11:00pm on Monday night, July 25th. Returning home after an evening out, Jason and his family entered their house in Glendora ready to call it a night. That’s when their 9 year old daughter happened to notice an unusual discolored spot on the ceiling about 15 feet from the front door.
They were all about to find out how important this little girl’s casual observation would be.
Upon examining the ceiling, Jason reached up and discovered there was heat coming from the ceiling where the spot was. Climbing a ladder to get to the attic access opening, Jason discovered a fire was burning above the ceiling. He immediately dialed 911. Within minutes, the Glendora Police and the Fire Department arrived on scene. Preparations were being made to penetrate the roof while Fire Fighters inside the home removed the ceiling where the flames were burning.
Because of the quick observation of the resident and the immediate action of the first responders, the roof did not have to be penetrated avoiding extensive structural damage to the property. As the fire hadn’t spread, only a minimal amount of water was induced to suppress the fire. Thankfully, no one was hurt.
Once the property was stabilized, the fire investigator was on site to determine the source of the fire. It appears there was an electrical short that damaged a flexible gas line allowing gas to leak from the line and ignite.
Attic fires are not that unusual. However, in this case the chance observation of the discolored spot on the ceiling by Jason’s 9 year old daughter was indeed fortunate. If it wasn’t for her noticing this when they first arrived home, the trouble brewing in the attic could have been a much bigger problem for their home and their safety.
In our next article, SERVPRO will share how this damaged home was restored back to its pre-fire condition, using specialized processes and products to restore belongings and eliminate the smoke damage and smell that comes with residential fires.
GCCC Holiday Food Basket Program
On Thursday, November 10, SERVPRO Glendora/San Dimas went to Williams Elementary School cafeteria to assist Glendora Community Coordinating Council (GCCC) in the sorting of canned food for their Holiday Food Basket Program.
The SERVPRO team sorted cans of vegetables, beans, corn, canned fruit, and other non perishable items, moving them from overflowing boxes and bags into organized and categorized groups on the cafeteria tables. Once sorted, another team of volunteers came through with packing lists and assembled boxes from the tables. Each box contains a variety of items in addition to vouchers. GCCC began collecting food late September by placing collection boxes around the Glendora area at locations such as the Glendora Public Library and Glendora Police Department. They also connected with institutions who have participated in past years to compile donations. The food was then collected and taken to Williams Elementary School where the sorting took place.
One key purpose of the GCCC is “to mobilize a voluntary association of community organizations; to support citizens; to enable groups using different techniques to agree on mutual goals.” SERVPRO was able to utilize our people and equipment resources to aid the GCCC on several occasions. SERVPRO used our box trucks to pick up and transport food to Williams Elementary.
SERVPRO learned of GCCC’s food project through the Glendora Police Department’s Community Services Officer Nita Ulloa-Pedroni. SERVPRO’s Sales Manager, Doug Beach, reached out to her looking for a new way for SERVPRO to serve the community and Ulloa-Pedroni suggested GCCC’s food sorting day.
Mr. Greg Gillham was the lead coordinator for the event, fostering the relationship between SERVPRO and GCCC. He is a retired electrician working with GCCC, Kiwanis Club, and other charitable organizations.
SERVPRO aided GCCC in completing approximately 250 food boxes that will be distributed to needy families in the Glendora community during this Holiday Season. GCCC will also deliver part of the food collected to the Shepards Pantry in Glendora.