"Working Together"

7/17/2017 (Permalink)

Working off-hours to support the affected business

Commercial Water Loss projects are generally costly not just because the expense of the restoration can be higher based on the larger size of the project, but also from the potential lost business that will be a concern if normal operations are disrupted.

SERVPRO of Glendora/San Dimas & Irwindale/Baldwin Park has been very good at working with commercial customers over the years who have been concerned that the restoration process could be expensive from the point of view that their customers will not be able to continue using the business during the recovery.    

Routinely, SERVPRO of Glendora/San Dimas & Irwindale/Baldwin Park will work with the business owner to schedule the restoration work to minimize potential lost business.    

One way to handle this challenge is to perform the restoration off peak-business-hours so normal operations can continue during the day with a minimum of impact.     We were able to arrange this work plan with Bixby Knolls Carpet in Orange California early in 2017.  They had a loss that required we set up our containment barriers after business hours, working through the night and early morning and removing the barriers so the showroom could be available to customers during the day.    The business owner was very grateful for this cooperation and experienced very little impact to their business during the restoration. 

Another way we help minimize operation losses to businesses is to schedule the recovery for extended hours, at times, performing the clean-up on a 24 hour work plan to expedite the completion.    Given circumstances where operating the business in parallel with our cleaning crews is possible, or, if there is no way to operate until the clean-up is completed, performing the restoration as quickly as possible could be a critical decision when planning the restoration work. 

In 2016, we were able to perform our restoration on the AES Inc. Manufacturing Plant in Upland by performing the restoration in parallel with the normal operations of the facility.  At the same time, AES and SERVPRO acknowledged that the AES and SERVPRO employees would be working around each other and a loss of efficiency could result to both companies.  A mutual decision was made that the most effective approach would be to work our clean-up crews on a 24/7, 7 days a week schedule until the work was completed, which minimized the overall impact to both companies.

Whatever lengths may be necessary to assist in keeping the overall cost of the loss as low as possible, SERVPRO of Glendora/San Dimas & Irwindale/Baldwin Park will do what it takes to help the customer recover from the disaster with a minimum of disruption.