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Commercial Loss

1/4/2018 (Permalink)

Commercial Commercial Loss Our SERVPRO team at a large loss site.

In the Fire and Water Restoration Industry, there are relatively small jobs that can occur in a home or business that may be easy and quick to remedy.  However, there is a common term for jobs that are much bigger, these jobs are called “Large Loss” projects.  The word loss refers back to an insurance term for property-loss or claim.

Some SERVPRO Franchises have certifications to provide emergency services specifically for restoring Large Lose projects.  These Franchises are called Large Loss Response Teams (LLRT).  For any LLRT Franchise in a metropolitan area, being prepared for a natural or man-made disaster is a continuous process.

SERVPRO of Glendora/San Dimas is a Certified Large Loss Response Team Franchise and is located on the Eastern perimeter of the Los Angeles Basin where approximately 10 Million residence live and work.  The number of commercial “large loss” events in a city this large occurs on a daily basis.    Also, the technical complexity of a large loss event can be extreme as the downtown districts of many communities within the LA Basin have high rise structures, reaching dozens or more floors above ground and frequently multiple stories below ground level.   The required technical capability can frequently be a critical resource and one method that SERVPRO has to quickly adapt to extraordinary cases is to have a diverse staff of subject matter experts available at any time, day or night, who can be on their way to a disaster site within hours.

Also, as a Large Loss Response Team Member, SERVPRO of Glendora/San Dimas is ready to address potentially millions of square feet of commercial and residential properties in a disaster situation.     The very high density of property in Los Angeles creates the need to have a large inventory of reserve equipment and people to handle losses on a massive scale.  The method to handle the equipment and skilled labor requirements at this scale is to draw on stores of equipment located in strategic locations around the metropolitan area and to partner with other SERVPRO Franchises to deploy the right level of skilled Technicians and Management support.  This is our way of assuring consistent high quality service, expertise, and processes are available when major disasters strike.

SERVPRO of Glendora/San Dimas (LLRT) is a restoration partner you can depend on when a commercial loss occurs to a single property or on a city wide scale.

5 Myths About Mold

12/20/2017 (Permalink)

When it comes to mold, there is a lot of misinformation told. Even mentioning the word “mold” can cause people to flee in panic. In reality, mold can be a serious problem, but with the right information you can learn to distinguish myth from fact. To help you learn facts from fiction, here are 5 common myths about mold.

Myth #1: “Your house can and should be completely free of mold.

This statement is false on both accounts. Mold spores are apart of the natural environment, and it would be virtually impossible to remove every last spore from your home. Mold is only an issue when its concentration reaches unhealthy levels, typically as large, visible colonies.

Myth #2: “Mold is harmless.”

Even though you can’t completely remove mold from your house, allowing it to grow unchecked is not wise. The health effects of mold are still unclear, and vary person by person, but there is not question that mold can and will damage your personal belongings if allowed to grow on them.

Myth #3: “Once you’ve killed mold, the removal is optional.”

The allergens in mold are still present and can become airborne even when mold is dead. After mold has been killed in your home, it should be fully removed. Care must also be taken when removing the affected areas so that the allergens and mold is not spread throughout the house.

Myth #4: “Bleach kills mold.”

This statement is half true. Bleach can kill certain kinds of mold on non porous surfaces, however, it is not clear if bleach can kill all kinds of mold or mold on porous surfaces such as wood. Using bleach to kill mold also poses its own health risks and could cause further damage if not used correctly.

Myth #5: “A little mold is nothing to worry about.”

If mold is to the point where it is visibly growing on surfaces in your home, there is a problem. Mold is like an iceberg, you generally only see the tip of it while the majority is below the surface. If you see a small amount of mold, you most likely have more growing under the surface.

Because mold can produce allergens and irritants, you will want a professional that has training and experience to properly resolve your mold infestation. If you suspect that your Glendora home or business has a mold problem, SERVPRO of Glendora / San Dimas can inspect, assess and remediate your property.

Learn more about mold and what to do until help arrives by reviewing these mold damage tips.

Categorizing Water Damage in Your Home

12/19/2017 (Permalink)

Many of the damages we encounter are caused by broken water pipes or faulty appliances. With these types of water damages, it is important to know the source of the water to properly clean it up.

Water damages are categorized into three major types of water. -- clean water, gray water, and black water. The categories are based on where the water came from and how dangerous it is to human health.

Category One- Clean Water

Clean water is treated water that does not contain waste products. Burst pipes, overflowing sinks, and defective appliances are sources of clean water. This type of water has not been used and resents few health risks for humans during removal. Natural disasters can damage roofs severely and open up buildings to rain and snow, but if the water flows through soil it is no longer considered to be clean.

Category Two- Gray Water

Water that has been used and carries waste products, but does not contain human waste is considered to be grey water. An overflowing washing machine that dumps wash water on the floor is gray. A toilet overflow with no solid matter is gray. Generally, gray water does not present the hazard of spreading diseases, but it can cause sickness for those exposed through touching, drinking, or other contact.

Category 3- Black Water

Black water is considered to be unsanitary water. Floodwaters are considered to be black water. Floods cause severe damage to the structures and contents. Floodwaters carry silt and debris of every type. They can contain disease-causing organisms as well as possible contaminants. Carpets and other porous materials must be replaced when contaminated with black water.

It is also important to note that black water may not look black in color and grey water may not look gray in color. The categorization of water depends on the source of water and what’s in it, not the actual color.

If you ever experience water damage in your home, do not hesitate to contact SERVPRO of Glendora/San Dimas. We have highly trained technicians who have all the skills needed to take care of your water damage and make your home “Like it never even happened.”

Storm Safety Tips

12/19/2017 (Permalink)

No matter where you live in Southern California, you will encounter storms. Most of the time they are routine, but some can cause serious damage and wreckage. Here are some tips for preparing for storms, and weathering them safely.

Before the Storm

  • Keep a battery-powered radio in your home so that you can tune to radio stations if you lose electricity. Check the batteries monthly, and replace them as needed.
  • Keep a flashlight on every floor of your home in an easily accessible spot.
  • Keep a supply of candles on hand in case of power failure.
  • Before leaving your house for an extended period of time be sure to unplug all electrical appliances.
  • Nail down roof shingles or use adhesive to keep them from blowing in a violent wind.
  • Place grounding rods at opposite corners of your home to protect against lightning.
  • Keep an eye on large trees that could damage your house in the event of a storm and cut them back if necessary.

During the Storm

  • If there are flood threats, seek high ground and stay inside as much as possible.
  • Close shutters, board windows, or tape the inside of larger panes with an “X” along the full length of their diagonals.
  • If there is a tornado threat, leave windows slightly ajar.
  • Take shelter underground, far from your home (in case the roof falls)  and away from the gas and sewer systems.
  • Try to avoid water because it is a great conductor of electricity.
  • Do not use electric equipment.

After the Storm

  • Stay tuned to local news organizations for important announcements concerning the storm area.
  • Avoid driving as roads may be blocked.
  • Avoid metal fences and downed power lines.
  • Assume the water is not safe and use properly stored water or boil your tap water.
  • Telephone lines will likely be busy in the area so only use a phone for emergencies.
  • Contact SERVPRO of Glendora/San Dimas to inspect your home for damage and aid in repairs.

If your home experiences storm damage in the San Gabriel Valley or LA Basin be sure to contact SERVPRO of Glendora/San Dimas for all of your restoration needs.

The Greatest Storm on Earth

12/6/2017 (Permalink)

Storm Damage The Greatest Storm on Earth Effects of a Category 5 Hurricane.

Few things in nature can compare to the destructive force of a hurricane. Hurricanes, the greatest storm on Earth, is capable of annihilating coastal areas with sustained winds of 155 miles per hour or higher, intense areas of rainfall, and a storm surge.

Hurricanes form over tropical waters in areas of high humidity, light winds, and warm sea surface temperatures. During development, certain characteristics become more prominent as the storm strengthens. At the center of the hurricane is the eye, a cloud-free area of sinking air and light winds that is usually from 10 to 65 kilometers in diameter. As air rises in the thunderstorms surrounding the eye, some of it is forced towards the center, where it converges and sinks.The eye is the calmest part of the storm because the strong surface winds converging towards the center never actually reach the exact center of the storm, but instead form a cylinder of relatively calm air. Bordering the eye of a hurricane is the eye wall, a ring of tall thunderstorms that produce heavy rains and very strong winds. The most destructive section of the storm is in the eye wall on the side where the wind blows in the same direction as the storm’s forward motion.

As a hurricane moves closer to land, coastal communities begin to feel the effects of heavy rain, strong winds, and tornadoes. It’s most destructive weapon is the accompanying storm surge, a rise on the ocean level of up to about 33 feet. When a hurricane approaches the coast, an 80-160 kilometer wide dome of ocean water sweeps over the coastline. Storm surges have demolished marinas, piers, boardwalks, houses, and other shoreline structures while eroding beaches and washing out coastal roads and railroads.

In the early 1970s a classification system was designed to quantify the level of damage and flooding expected from a hurricane. This system is called the Saffir-Simpson Scale and consists of 5 categories with 1 being the weakest and 5 being the strongest. The scale corresponds to a hurricane’s central pressure, maximum sustained winds, and storm surge. Categories 3, 4, and 5 are considered major hurricanes, capable of inflicting great damage and loss of life.

As a Certified Large Loss Response Team Franchise, SERVPRO of Glendora/San Dimas has access to Semi-truck Trailers of emergency equipment and hundreds of experienced personnel to assist any communities affected by hurricanes in a moment’s notice.

https://earthobservatory.nasa.gov/Features/Hurricanes/hurricanes_1.php 

Wildfires Spread Across Southern California

12/6/2017 (Permalink)

Fire Damage Wildfires Spread Across Southern California Wildfires Spread Across Ventura County

On Tuesday, flames swept inside the city limits of Ventura burning homes and palm trees as it approached the downtown area. This fire, known as the Thomas Fire, tore across 65,000 acres by Wednesday morning, and the blaze destroyed hundreds of homes, threatened 12,000 structures and forced 27,000 people to evacuate. The burn zone is twice as large an area as Manhattan, and about the size of Seattle. Emergency responders hurried to evacuate residents, protect homes and shut down roads across the region, even as authorities warned that the biggest fire was “still out of control” early Wednesday.

Meanwhile, other major wildfires sprung up further inland. In the San Fernando Valley an 11,000-acre fire forced the evacuation of at least 2,500 homes. Another fire near Santa Clarita forced the closure of Interstate 5, California’s main north-south highway. Late Tuesday, another fire broke out in San Bernardino, near the California State University, San Bernardino campus, forcing more evacuations.

The wildfires are being fed by unusually strong Santa Ana winds, blowing in from the dry desert to the east. Wind gusts from 50 mph- 70 mph are expected through Thursday. A smoke advisory was issued for the Los Angeles area urging residents to avoid unnecessary outdoor activities.


If your home or business suffers from smoke or soot damage due to the wildfires sweeping across Southern California, don’t hesitate to call SERVPRO of Glendora/San Dimas for all of your fire restoration needs. As a Certified Large Loss Response Team Franchise, SERVPRO of Glendora/San Dimas has access to Semi-truck Trailers of emergency equipment and hundreds of experienced personnel to assist any communities affected by wildfires in a moment’s notice.

https://www.washingtonpost.com/news/post-nation/wp/2017/12/06/ferocious-wildfires-burn-across-southern-california-destroying-homes-and-forcing-thousands-to-evacuate/?utm_term=.d072bad5bb97

https://www.marketwatch.com/story/wind-fueled-southern-california-wildfires-spread-likely-to-worsen-2017-12-05

Sophie the Elf & Frank the Reindeer

11/3/2017 (Permalink)

Community Sophie the Elf & Frank the Reindeer Sophie and Frank taking the SERVPRO Green Machine on a route.

Earlier this week, Sophie the Elf and Frank the Reindeer from the San Dimas Chamber stopped by our office to live a day as a SERVPRO sales representative.

Here is a blog post written by Sophie about her experience as a SERVPRO employee:

“Before coming to SERVPRO of Glendora/San Dimas & Irwindale/Baldwin Park, I did not know anything about restoration or what it took to be a sales representative for this business.

When I first arrived to the office, everyone greeted Frank and I with a warm welcome and open arms. We even got our own SERVPRO merchandise so we truly looked like members of the SERVPRO of Glendora/San Dimas & Irwindale/Baldwin Park family. Then we were able to learn all about the operations behind SERVPRO and the services they provide from the franchise owner, SERVPRO Joe himself.

Once we learned all there is to know about SERVPRO, we headed over to the sales office to prepare for our route. Before we could leave for our sales route, we had to prepare the pop-by gifts that the sales representative drops off to the various contacts on this route. Once we got everything put together, we headed off on the road. I was even able to drive the SERVPRO Green Machine with Frank “riding shotgun”. We made stops all around San Dimas and even got to stop at Civic Center Park to enjoy the nice Southern California weather we were having.

I had a fun, eventful day as a SERVPRO sales representative, and overall it was a great experience. I can’t wait to visit my friends at SERVPRO of Glendora/San Dimas & Irwindale/Baldwin Park again.”

Annual Holiday Food Drive

11/1/2017 (Permalink)

Community Annual Holiday Food Drive SERVPRO Supports the Glendora 2017 Holiday Canned Food Drive

This November, SERVPRO Glendora/San Dimas & Irwindale/Baldwin Park will go to the Williams Education Center cafeteria to assist the Glendora Community Coordinating Council (GCCC) in the sorting of canned food for their Annual Holiday Food Basket Program.

The GCCC began collecting food late September by placing collection boxes around the Glendora area at locations such as the Glendora Public Library, Glendora High Scholl, and Glendora Police Department. They also connected with institutions who have participated in past years to make donations.

The food is then taken to Williams Education Center where the sorting took place.  The SERVPRO team will help sort cans of vegetables, beans, corn, canned fruit, and other non-perishable items, moving them from overflowing boxes and bags into organized and categorized groups on the cafeteria tables. Once sorted, another team of volunteers will came through with packing lists and assembled boxes. Each box gets a variety of food items in addition to food vouchers.

One key purpose of the GCCC is “to mobilize a voluntary association of community organizations to support it’s citizens.” SERVPRO has been able to utilize our employees and equipment resources to aid the GCCC on several occasions.

SERVPRO learned of GCCC’s food project through the Glendora Police Department’s Community Services Officer Nita Ulloa-Pedroni. SERVPRO’s Sales Manager, Doug Beach, reached out to her looking for a new way for SERVPRO to serve the community and Ulloa-Pedroni suggested GCCC’s Glendora Holiday Food Basket event. 

Mr. Greg Gillham is the lead coordinator for the event, fostering the relationship between SERVPRO and GCCC. He is a retired electrician working with GCCC, Kiwanis Club, and other local charitable organizations.

Last year, SERVPRO aided GCCC in completing approximately 250 food boxes that will be distributed to needy families in the Glendora community during the Holiday Season. GCCC will also deliver part of the food collected to the Shepard’s Pantry in Glendora.

The Santa Ana Winds

10/9/2017 (Permalink)

Fire Damage The Santa Ana Winds Fire Caused by Santa Ana Winds

As Southern California residents, we know that the autumn season brings pumpkin spice lattés, trendy cardigans, and the Santa Ana winds.

The Santa Ana winds are strong down slope winds that blow through the mountain passes in southern California. The three ingredients for the perfect Santa Ana wind are high winds, dry trees and bushes, and low humidity. These three things together create “critical fire weather” conditions for most of Southern California. Critical areas include the San Bernardino Mountains, the Inland Empire below Cajon Pass, the Santa Ana mountains, and the Foothills.  

Santa Ana winds can reach wind speeds anywhere between 30 mph and 75mph, with some winds reaching 115 mph at times. These high speed winds can send trees and power lines toppling making driving conditions treacherous, especially for high profile vehicles. Fires can also be quickly spread with these winds and could cause great damage.

In the event that the Santa Ana winds cause damage to your home or business, don’t hesitate to call SERVPRO of Glendora/San Dimas & Irwindale/Baldwin Park for all of your restoration needs.

Hurricane Watch 2017

10/2/2017 (Permalink)

Storm Damage Hurricane Watch 2017 Hurricane Irma

The 2017 hurricane season has proven to be intense and highly active. This may be because of the ideal conditions for a lot of big, powerful storms. These conditions include low wind shear and high ocean temperatures.

On average, 12 tropical storms form in the Atlantic during hurricane season and this year has already seen 13. Of these 13 named tropical storms, eight were hurricanes and of those, four were major hurricanes. These major hurricanes have been Category 3 and greater and hurricane season still has two months left to go.

 Hurricane Harvey hit Southeast Texas and Southwest Louisiana, dropping 19 trillion gallons of rain water on the unfortunate cities in these areas. The heavy rains triggered unprecedented flooding, that is estimated to cost $180 billion in damages, which is more costly than Hurricane Katrina was.

Hurricane Irma was the next hurricane and quickly became one of the strongest ever recorded in the Atlantic Ocean. Irma set the record for most intense storm for a long duration with wind speeds of 180mph blowing for 37 hours. Irma began in the Florida Keys before rolling through both Florida coasts causing much damage and knocking out power to millions of people is some areas.

Hurricane Maria made landfall in Puerto Rico and was the strongest storm to hit the island since 1928 when the San Felipe hurricane terrorized the island. All of Puerto Rico lost power and was plagued with many flash flood warnings. The storm thrashed the island with winds over 100mph and more than 30 inches of rain.

People are still reaping the affects of these hurricanes and the total damages are still unknown. As a Certified Large Loss Response Team Franchise, SERVPRO of Glendora/San Dimas & Irwindale/Baldwin Park has access to Semi-truck Trailers of emergency equipment and hundreds of experienced personnel so if any of these areas affected by hurricanes need us to respond, we can be there in a moment’s notice.